FAQ

Frequently Asked Questions

Q What times are check-in and check-out?
A Regular check-in is at 14:00 and check-out is at 11:00. If you would like adjust these, we can arrange it, but there is an additional charge based on availability (¥1,080 an hour). Please let us know, if you would like to change your check-in or check-out time.

Q Can I leave my luggage at the hotel before check-in or after check-out?
A We can hold your luggae. Please let the staff know.

Q I would like to send my luggage beforehand, is that possible?
A You can send us to following address:
Zip Code: 107-0052
3-18-1, Akasaka, Minato-ku, Japan
HOTEL RISVEGLIO AKASAKA
*Please make sure to specify the date of stay and full guest name in English on the invoice. We can only take luggage/package sent with prepaid postage.

Q Do you accept credit cards?
A Yes, we accept the following cards:
VISA, JCB, AMERICAN EXPRESS, DINERS, MASTER, DC, SAISON, CHINA UNION PAY

Q Can you call a taxi?
A We can make a taxi reservation for you at the front desk. Please feel free to ask them anytime.

Q Do you offer a laundry service?
A Yes, please fill out the laundry request form, and contact the front desk. You can find the form in your hotel room. If you place the request before 10:00 am, your clothes will be ready by 7:00 pm of the same day.
*This service is unavailable on Sunday and national holidays.

Q Do you offer a courier service?
A Yes, our front desk will be able to help you. You will be provided an envelope and required to fill out an invoice. Please feel free to ask them anytime.

Q Do you provide internet?
A There is free Wi-Fi in the hotel. We will provide you with a username and password at your check-in.

Q Can I smoke in the hotel?
A Please note that our hotel is non-smoking hotel throughout the property. 

Q Is there anywhere to park?
A Unfortunately, we do not have any parking space. Please use coin parking lots that you can find at a neighborhood.

Q Is there a laundromat nearby?
A Yes, it is about a 10-minute walk from our hotel.

Q What kind of amenities do you offer in the room?
A An each room has shampoo, conditioner, body soap, hand soap, a toothbrush, a hairbrush, towels, slippers, deodorant, tea, a ball-point pen, and memo pad.

Q What kind of features do you offer in the room have?
A An each room contains a pot, refrigerator, telephone, dryer, humidifier, bathroom with shower, air conditioner with purifier, television, tablet PC, and nightclothes.

Q Do you offer ironing supplies?
A We rent irons, ironing boards, and pants pressers.

Q Is there a bathtub in the guest room?
A There is only a shower room in Semi-Double Room, Double Room, Hollywood Twin Room. When you would like to stay in the room with bathtub, please reserve Suite Room or Rugged Twin Room.

Q Can you keep valuables?
A There is a safety box in each room.Information of Breakfast

Q What's the breakfast menu? 
A (The breakfast is served on the plate.) Please choose one among six kinds of
Japanese-Western style plates.

Q What time is the breakfast starts from?
A Our breakfast starts from 7:00 am to 9:30 am.

Q Where can I have breakfast?
A The restaurant 135 TAVERN on 1st floor.


Information of Reservation

Q What is the cancellation policy?
A Please observe the following.
When canceled on the day before occupancy: 20% of the first-day accommodation charge.
When canceled on the day of occupancy: 80% of the first-day accommodation charge.
When a guest becomes a no-show: 100% of the first-day accommodation charge.

Q How far in advance can I make a reservation?
A The reservation can be made 1 year prior to your arrival.
Information of Transportation network.

Q Please, tell me the access from Narita Airport.
A
Limousine bus
Please take a bus from Narita Airport to Akasaka Excel Hotel Tokyu.
Bus fare: ¥3,100
Duration: 105-150 minutes
http://www.limousinebus.co.jp/en/ 

Train
Narita Airport (Narita Express) > Tokyo Station (Tokyo Metro Marunouchi Line) > Akasaka-mitsuke Station.
Train fare: ¥3,190
Duration: 90 minutes

Q Please, tell me the access from Haneda Airport.

A
Limousine bus
Please take a bus from Haneda Airport to Akasaka Excel Hotel Tokyu.
Bus fare: ¥1,130
Duration: 40-45 minutes
http://www.limousinebus.co.jp/en/

Train
Haneda Airport (Tokyo Monorail) > Hamamatsucho Station (JR Yamanote Line ) > Shimbashi Station (Tokyo Metro Ginza Line) > Akasaka-mitsuke Station.
Train fare: ¥800
Duration: 45 minutes